If your device does need repair, remember that repairs are case by case. Start troubleshooting. Warranties exist to cover your device if it develops a fault. Also worth noting, any physical damage to your device will make its warranty void.
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Add Apple Aftercare and you get an extra 12 months. All other phones and tablets — 24 months from date of purchase. All other wearables — 12 months from date of purchase. If you want to sort it out face to face, you can pop in to your local O2 shop at any time or book an appointment with an O2 Guru.
Returns and repairs | Help & Support | O2
Our repair partners each have their own portals. Track your repair here by entering your repair number and postcode. If you bought your accessory from an O2 store you can return it there. To return an accessory that you bought online, use our accessories return form.
How do I get my Virgin device repaired?
Apple Watch is not considered an accessory. For faulty Apple Watches please follow the instructions above as per a faulty phone or tablet. Here are your options:. Insurance with O2 Contact us so we can check that the damage is covered by your policy. If it is, we can sort out your claim over the phone.
Reasons for this could be that restoring your device to its factory settings did the trick. Or that the fault came from a corrupted app or conflicting apps.
What help do you need?
It could even be a network issue where you use your device. This is never good news. There are a few different reasons why a device could be beyond economic repair. No proof of purchase This means we have no record of selling your handset to you. There are typically two reasons for this:.
Apple has all the information you need so follow their steps here. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products. Ready to check out? Check out now. Help and Support Returns and repairs. Look in your device settings to do this.
Need help doing this? Go to our FAQs What your warranty covers Warranties exist to cover your device if it develops a fault. Getting your device repaired You can take your device to your local O2 shop, or send it off for repair from home. Taking your device to an O2 store If you want to sort it out face to face, you can pop in to your local O2 shop at any time or book an appointment with an O2 Guru.
Got a faulty accessory? What happens next? Restore the device to factory settings and install the latest software — this will wipe all your data like contacts, photos, emails and texts. Here are your options: Insurance with O2 Contact us so we can check that the damage is covered by your policy. Want to know more? Check out our frequently-asked questions below. Could my device be returned unrepaired? This support article will give you key information about arranging for a faulty device to be serviced — within and outside the warranty period.
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You have certain remedies available to you provided by the manufacturer of your device and these will be set out on the warranty card of your device. If your device is faulty, take it to any Vodafone store for service with a proof of purchase.
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If you took out insurance, you may be eligible to make a claim. You can track the service status of your device through our online tracking tool. Your serviced device will be delivered back to the Vodafone store where you dropped it off. We may be able to swap your phone for an identical device in store. Swap on the spot is only available for faults with the device — if the fault relates to a battery or other accessories, it will need to be sent to the service centre.
You can swap selected devices in selected stores — please see the list below.
However, in the event that a loan device is lost, damaged, or is not returned in the condition provided, you may be subject to a charge. Use our store locator to find your nearest store. Login Mobile number Password. Login now Forgot your password?
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